Lockheed Martin Technical Spt Hlp Dsk Sr in Aguadilla, Puerto Rico
This Lockheed Martin Enterprise Business Services (EBS) position is responsible for successfully resolving technical problems and answering queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Responsibilities include but are not limited to the following: -Successful diagnoses, identification, and isolation of problems based upon comments and complaints. -Researches and analyzes problems utilizing own expertise, historical database records. -Routing calls to available specialists in more complex and difficult cases. -Responds promptly with appropriate solutions. -Maintains and updates records and tracking databases. -Alerts management to recurring problems and patterns of problems. -Flexibility to work on a First, Second, Third and weekend shift. WORK LOCATION FOR THIS POSITION IS AT THE LOCKHEED MARTIN SITE IN AGUADILLA, PUERTO RICO.
Basic Qualifications -Must have strong English Language Skills (Verbal, Reading & Written) -Knowledge of Microsoft Operating Systems -Experience with Microsoft Outlook and Microsoft Office Suite -Internet Browser Troubleshooting Skills illustrated by related work experience -Knowledge of Network Troubleshooting Skills
Desired skills -Demonstrated outstanding customer service skills and telephone etiquette -VPN/Remote Access Support experience -iOS support experience -Networking environments including wireless -PC/Technical Support service desk experience -ITSM Support experience and ITIL familiarity -Ability to successfully utilize Technical Troubleshooting Methodologies illustrated by work experience -Excellent Interpersonal and teaming skills illustrated by work experience -Excellent time management skills -Desired previous IT, Helpdesk experience -Desired experience or education in Networking or Computer Science -Multi-task oriented
As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
Join us at Lockheed Martin, where we’re engineering a better tomorrow.
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Job Location(s): Aguadilla Puerto Rico