Lockheed Martin Aircraft on Ground (AOG) Customer Service Rep in Trumbull, Connecticut
Resolves customer AOG material orders in the AOG Resolution Center. Senior Customer Service Role Proven ability to independently solve problems resolving material orders. Self starter who requires minimal supervision. Utilizes data to drive improvement. Continuous improvement mindset critical to success. Skilled in data analysis to reduce turn around time and volume of AOG events. Relentless drive to resolve AOG events quickly on behalf of commercial customers. Able to work with various functional organizations to resolve AOG's. Shift flexibility required, including nights and weekends. Required days / times may alternate on a weekly basis.
Basic Qualifications Minimum of 3 years Experience as a Commercial Customer Service Representative. Able to work with various functional organizations to resolve AOG's. Skilled in data analysis to reduce TAT and volume of AOG events. US Citizenship required Fluent in SAP
Desired skills Bachelors Degree
As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
Join us at Lockheed Martin, where we’re engineering a better tomorrow.
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Job Location(s): Trumbull Connecticut